Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website and residential cleaning services provided by HomeMaid LLC (“HomeMaid,” “we,” “us,” or “our”). By requesting a quote, booking a cleaning, or using our website, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use our services. By booking, you represent that you own the property to be cleaned or are otherwise authorized to arrange cleaning services for it and to permit our team access.

2. Our services

HomeMaid provides residential cleaning services in the San Antonio, Texas area, including standard, deep, and move-in/move-out cleanings and related add-ons. Service availability depends on your location and our schedule. We use certified-green cleaning products where practical. Descriptions and pricing on our website are estimates based on the information you provide and may be adjusted if actual conditions differ materially. Our cleaners are employees of HomeMaid. We assign and schedule the team for each visit and may substitute team members as needed.

3. Booking and scheduling

When you book, you select a service, frequency, and time window. Recurring plans continue on the cadence you choose until you cancel. We will confirm appointments and send updates by email and, with your consent, by text message. You are responsible for providing accurate booking, address, and access information.

4. Pricing, payment, and tips

• Payment processor. Payments are processed securely by Stripe. We accept major cards and supported digital wallets such as Apple Pay and Google Pay. We do not store full card numbers.
• Authorization and capture. On the morning of your scheduled service we place a pre-authorization hold on your payment method for the amount of the visit. We capture payment when the cleaning is completed. If a visit is canceled before we capture, the hold is released.
• Saved payment methods. For recurring plans and future visits, you authorize us to store your payment method with Stripe and to charge it for each completed visit and any applicable fees.
• Tips. Tips are optional and, when added after a visit, are charged to your payment method on file. Tips go to your cleaning team.

5. Cancellations and rescheduling

You may cancel or reschedule a visit in advance at no charge. Because we reserve a team and time slot for you, cancellations or reschedules made on the same day as the scheduled service are subject to a fee of 50% of the visit price, charged to your payment method on file. If our team arrives and cannot access or safely service your home, the same-day fee may apply.

6. Home access and your responsibilities

• Provide accurate and current access instructions (entry method, codes, parking, and pet information).
• Secure or put away cash, jewelry, and other valuables or fragile items before your visit.
• Provide a safe environment for our team, including running utilities and reasonable access to the areas to be cleaned.
• Secure pets as needed so our team can work safely.

7. Photos and media

Our team will not photograph the interior of your home without your consent. With your consent, we may take photos of a visit for quality-assurance purposes. We will only use photos of your home for marketing or promotional purposes with your separate, explicit consent, and you may withdraw that consent at any time by contacting us.

8. Insurance, liability, and claims

HomeMaid is bonded and insured. If you believe our team caused damage or missed agreed work, please contact us within 48 hours of the visit so we can make it right. To the fullest extent permitted by law, HomeMaid is not liable for indirect, incidental, or consequential damages, and our total liability arising out of or relating to the services is limited to the amount you paid for the visit giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Satisfaction guarantee

If you are not satisfied with a cleaning, let us know within 48 hours and we will return to re-clean the affected areas at no additional charge, subject to reasonable scheduling. This re-clean is your sole and exclusive remedy for a cleaning you are not satisfied with; we do not offer cash refunds for completed visits except at our discretion.

10. Disclaimer of warranties

Except for the satisfaction guarantee in Section 9, our services and website are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted or error-free.

11. Indemnification

You agree to indemnify and hold harmless HomeMaid and its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms, your misrepresentation of your property or access, unsafe or hazardous conditions at your property, or your violation of any law or the rights of a third party.

12. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, illness, staffing shortages, utility or network failures, or government actions. If such an event affects your visit, we will work with you to reschedule.

13. Non-solicitation of cleaners

Our team members are an important part of our business. You agree not to directly hire or engage a HomeMaid cleaner outside of our services during your engagement with us and for 12 months afterward.

14. Text messaging

If you opt in, you consent to receive recurring automated appointment text messages from HomeMaid. Message and data rates may apply. Reply STOP to opt out or HELP for help. Full details, including our commitment not to share your number with third parties for marketing, are in our Privacy Policy.

15. Intellectual property

The HomeMaid website, including its text, design, logos, and graphics, is owned by HomeMaid or its licensors and is protected by intellectual property laws. You may use the site for its intended purpose of learning about and booking our services, but you may not copy, reproduce, or reuse our content for other purposes without our permission.

16. Acceptable use

You agree to use our website and services only for lawful purposes and not to interfere with their operation, misuse our systems, or provide false information. We may refuse, suspend, or terminate service at our discretion, including for non-payment or unsafe conditions.

17. Governing law and dispute resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Binding arbitration.Any dispute, claim, or controversy arising out of or relating to these Terms or our services that cannot be resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules, seated in Bexar County, Texas, rather than in court, except that either party may bring an individual claim in small-claims court. The arbitrator’s decision may be entered as a judgment in any court of competent jurisdiction.

Class-action waiver. You and HomeMaid agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. If this waiver is found unenforceable, the arbitration agreement in this section will be void as to that dispute.

Time to bring a claim. To the extent permitted by law, any claim arising out of or relating to these Terms or our services must be filed within one year after the event giving rise to it; otherwise it is permanently barred.

18. General terms

These Terms, together with our Privacy Policy, are the entire agreement between you and HomeMaid regarding our services and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms do not create any third-party beneficiary rights. Section headings are for convenience only.

19. Changes and contact

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above, and your continued use of our services constitutes acceptance of the updated Terms. Questions can be directed to: