Privacy Policy

This Privacy Policy explains how HomeMaid LLC (“HomeMaid,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, request a quote, or book residential cleaning services in the San Antonio, Texas area. By using our website or services, you agree to this Policy.

1. Information we collect

We collect the information you provide to us and information gathered automatically when you use our site:

• Contact details — your name, email address, and phone number.
• Service address & property details — the address to be cleaned, and details such as square footage, bedrooms, and bathrooms.
• Home access information — the entry method, gate or door codes, parking instructions, information about pets, and any notes you provide so our team can access and service your home. Access codes are encrypted at rest.
• Payment information — payments are processed by Stripe. Card details are entered directly with Stripe and are not stored on our servers. We retain limited information such as the card brand, last four digits, and expiration to identify your saved payment method.
• Quote and booking information — the services, frequency, and add-ons you select, including quotes you begin but do not complete.
• Ratings and feedback — any star rating, comments, or tips you submit after a visit.
• Usage and device data — information collected automatically through cookies and analytics tools, such as your IP address, browser type, pages viewed, and interactions on our site (see Section 5).

2. How we use your information

• To provide, schedule, and manage your cleaning services.
• To process payments, pre-authorizations, and tips.
• To send you service-related messages, including appointment updates by email and, with your consent, text message.
• To respond to your questions and provide customer support.
• To operate, maintain, secure, and improve our website and services.
• To comply with legal obligations and enforce our Terms of Service.

3. SMS / text messaging

4. How we share information

We do not sell your personal information. We share information only with service providers who help us operate our business, and only as needed to deliver our services to you:

• Stripe — payment processing.
• Twilio — text messaging and phone call handling.
• Resend — transactional and appointment email.
• Google — Maps and Places (address lookup) and Analytics.
• Contentsquare / Hotjar — website behavior analytics.
• RentCast — property information lookup used to estimate square footage.

We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a business transfer. As stated in Section 3, we never share text-messaging opt-in data or mobile phone numbers with third parties for marketing purposes.

5. Cookies and analytics

We use cookies and similar technologies, including Google Analytics and Contentsquare/Hotjar, to understand how visitors use our site and to improve it. Our payment and mapping providers may also set their own cookies. You can control cookies through your browser settings; blocking some cookies may affect how the site works.

6. Data retention and security

We keep your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative and technical safeguards to protect your information, and we encrypt home access codes at rest. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices and rights

• Text messages — reply STOP to any message to opt out, or HELP for help.
• Email — service emails relate to your bookings; you may contact us to update your preferences.
• Access and deletion — you may request a copy of, correction to, or deletion of your personal information by contacting us. We do not sell your personal information.

To exercise any of these choices, contact us using the details in Section 9.

8. Children’s privacy

Our website and services are intended for adults 18 and older. We do not knowingly collect personal information from children.

9. Changes and contact

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Questions about this Policy or your information can be directed to: